When grant claims are being missed, the diary is rarely the problem
Missed claims are usually a records problem wearing a deadline costume. We think the fix is a funding register updated monthly, not a louder reminder. Here is what that looks like in practice.
Published 26 September 2026
6 min read
Gavin Jardine, Director, MIAB
When grant claims are being missed, the conversation that follows is almost always about calendars. Someone suggests a shared diary, a reminder two weeks out, a standing item on the agenda. Those help a little. They rarely fix it, because the claim wasn’t missed on the deadline. It was missed months earlier, when the spend went into the books without anything tying it to the award it belonged to.
Our view is straightforward. A claim you can evidence is a claim you will submit. A claim you cannot evidence quietly slides, because nobody wants to open a folder that isn’t ready. The routine has to make the evidence exist as the money moves, not in the fortnight before a funder’s cut-off.
Below is what we look at first, what the routine involves, and what it takes off the chief executive’s desk.
What a missed claim actually costs you
The obvious cost is the money. The less obvious one is the position you’re in the next time you apply.
Funders have different rules on late claims, and some publish them plainly. Under the Rural Payments Agency’s guidance for Countryside Stewardship capital claims, submitting up to a month after the claim by date reduces payment by 5 per cent, one to two months by 10 per cent, two to three months by 25 per cent, and beyond three months by 100 per cent. Local authority grants often work differently again, with unclaimed balances returned to the originating body at the end of the financial year rather than rolled forward.
So the range of outcomes runs from a trimmed payment to nothing at all, depending entirely on whose money it is. That variation is the point. You cannot hold six funders’ rules in your head alongside running the service, which is why the rules need to live in a register rather than in memory.
Then there is the second cost. A funder who has watched you claim late, or not at all, reads your next application with that in mind. The organisation that claims cleanly is making a quieter argument for itself every quarter.
Why the claim gets missed in the first place
In the organisations we’ve looked at, four things come up again and again.
- The award lives in an email thread or a signed PDF on one person’s drive, so nobody else can see what was promised or by when.
- Spend goes through the bank correctly but isn’t coded to the fund, so pulling the evidence means going back through statements line by line.
- Staff time charged to a project has no payslip trail attached to it, and the funder wants payroll evidence and proof the money actually left the account.
- The person who understands the award is also the person delivering the work, and delivery always wins the week.
None of that is carelessness. It is what happens when funding administration sits on top of a full job instead of inside a finance routine. The chief executive knows the claim is due. What they don’t have is twenty spare hours to assemble what the claim needs.
There’s a fifth cause worth naming. Some funders ask for evidence of the whole project spend, not only the part their grant covers. A grant covering half of a project still means producing evidence for all of it. If your records only track the funded portion, you discover the gap at the worst possible moment.
A claim you can evidence is a claim you will submit. A claim you cannot evidence quietly slides, because nobody wants to open a folder that isn’t ready.
The routine we put in: a monthly funding register
During onboarding with a grant-funded not-for-profit, we reconciled funding awards against income actually received, line by line. That exercise turned up over £200,000 of funding for which the paperwork had never been completed. The claims were completed and submitted, and the organisation now runs a funding register updated monthly and reviewed at every board meeting.
The register is not complicated. One row per award, carrying the funder, the amount awarded, the amount claimed to date, the amount received, the eligible spend recorded so far, the claim date, and who is responsible for submitting it. It is reconciled to the accounting records every month, at the same time as the bank.
That last part is what makes it work. A register nobody reconciles becomes a wish list within two quarters. A register that has to agree with the ledger every month forces the awkward question early: why has this award received nothing since March.
Evidence gets filed as it arises, which means invoices, receipts, valuations where relevant, and bank statements showing the payment leaving the organisation’s own account. Staff costs get payslips attached at the time. Nobody reconstructs anything in a panic.
Who signs off, and why two people matter
Several funders require more than one person to oversee a claim, usually including someone from the management committee or board, and they ask that those people are not related. We’d argue for that arrangement even where the funder is silent on it.
The reason is practical rather than ceremonial. One person assembling and submitting a claim alone has no one to catch the invoice that was coded to the wrong fund, or the date that falls outside the eligible period. A second pair of eyes finds those things in ten minutes. A funder’s audit finds them in a way that takes considerably longer to resolve.
It also spreads the knowledge. If one person holds every award in their head and leaves, the organisation loses the claims as well as the colleague. Where a register exists and two people review it, the handover is a conversation rather than an excavation.
Advance payments deserve a word here too. Where a funder releases part of the grant up front, evidence for that advance normally has to be submitted and accepted before anything further is paid. An advance sitting unevidenced quietly stops the rest of the award.
What the board should be asking each month
A board that only hears about funding when something has gone wrong is hearing about it too late. Four questions, asked every meeting, change that.
- Which awards have a claim date in the next ninety days, and is the evidence for each one already filed?
- What is the gap between what we have been awarded and what we have actually received?
- Are any advances outstanding on evidence, and what is that holding up?
- Which restricted funds have spend recorded against them that we could claim now rather than later?
If the answers take a week to produce, that is the finding. The questions are easy; the ability to answer them in the meeting is what a working finance routine gives you.
We deliver board and management figures on the agreed date each month, before the meeting, provided the information is with us. That timing is deliberate. Numbers that arrive after the discussion are a record of what you decided without them.
Common questions
Can we still claim a grant after the funder’s deadline has passed?
It depends entirely on the funder. Some apply a sliding reduction for late submission, some accept claims only where exceptional circumstances apply, and some simply return the unclaimed money to the body that provided it. The first step is reading that specific award’s terms rather than assuming. Then contact the funder directly and in writing.
What evidence do funders usually want with a grant claim?
Commonly invoices or receipts, professional valuations where the work warrants them, and bank statements showing the payment actually left your account in your organisation’s name. Staff costs normally need payroll records and payslips alongside proof of payment. Several funders want evidence covering the full project cost, not only the portion their grant funds.
How often should a funding register be updated?
Monthly, at the same time as the bank reconciliation, and reviewed at each board meeting. Quarterly updating sounds sufficient until an award with a short claim window arrives between reviews. Monthly also keeps the register agreeing with the accounting records, which is what stops it drifting into a list of good intentions.
Who should be responsible for grant claims in a small charity?
At least two people, one of whom sits on the management committee or board, and they should not be related. Several funders require this. Beyond compliance, it means errors get caught before submission and the knowledge does not walk out with one person. The day-to-day preparation can sit with finance; the review should not.
We received an advance payment but never sent the evidence. What now?
Assemble what you can for the spend the advance covered, then contact the funder and tell them where you are. Outstanding advance evidence normally blocks any further payment on that award, so the balance may be sitting there waiting. Leaving it unaddressed is worse than a late, honest submission.
Where we stand
When grant claims are being missed, adding reminders to a diary treats the symptom. The claim was lost months earlier, in coding that didn’t identify the fund and evidence that was never filed at the time. Fix the routine and the deadline stops being frightening.
A funding register reconciled monthly, evidence gathered as spend happens, and two people reviewing before submission will catch most of what currently slips. None of it is difficult. It does need someone whose job it is, every month, without fail.
If your organisation has awards you cannot fully account for, or claims that keep arriving at the edge of the window, that is the kind of thing we sort out in the first ninety days.