When a funder wants more evidence, how long would it take you to answer
A funder asking for more detail is usually routine. The trouble starts when the answer sits in three inboxes, a spreadsheet and somebody’s memory. Here is what funders actually ask for, and what a well-organised organisation sends back.
Published 26 September 2026
6 min read
Gavin Jardine, Director, Ardein. IAB member (MIAB 292185)
When a funder wants more evidence, most CICs and charities can produce it eventually. The question is how long eventually takes, and what it costs in staff time while the project carries on around it.
Our view is that the request is rarely the problem. Funders ask because they answer to their own trustees or their own funders, and because they want to see the money did what the application said it would. The problem is that the evidence usually has to be assembled from scratch, because nothing in the month-by-month routine was ever designed to produce it.
Below we set out what funders ask for in practice, why the request tends to land at the worst moment, and what changes when the evidence is a by-product of the bookkeeping rather than a separate project.
What funders are usually asking for
Requests vary in wording, but they come down to a short list.
- Proof the spend matches what the award was for, line by line.
- Invoices, receipts and bank evidence that tie to those lines.
- Dates showing the cost was incurred inside the agreement period.
- Confirmation of how restricted funds were kept separate from everything else.
- Activity figures, so the money can be linked to what happened.
Some schemes go further. Defra’s capital grants guidance asks agreement holders to keep invoices, receipts and accounts for at least seven years after the agreement ends, and to hold dated photographic evidence for capital items. Work started before the agreement start date can have claims rejected outright. Community facilities funders want costs demonstrated before money moves.
None of that is unreasonable. It only becomes painful when the records were kept for the year-end accounts rather than for the funder, because the year-end view aggregates exactly what the funder wants disaggregated.
Why the request always arrives at the wrong time
Funder queries do not wait for a quiet fortnight. They tend to arrive close to a claim deadline, just before a board meeting, or while the person who holds the detail is on leave.
That is when the shape of your finance function shows. If the bookkeeping is a month or two behind, the evidence request turns into a catch-up exercise first and an evidence exercise second. Somebody reconstructs the bank, somebody else hunts for supplier invoices in an email account, and the answer goes back later than it should, with apologies attached.
Defra’s own guidance on capital grants makes the point from the other side. Last year a number of applications went in without the supporting information, which caused delays and in some cases meant the application was not taken forward. The evidence was not missing because the work had not happened. It was missing because nobody had it to hand on the day it was asked for.
Late evidence rarely costs you a grant on its own. It does shape how the funder describes you internally, which matters at renewal.
Late evidence rarely costs you a grant on its own. It does shape how the funder describes you internally, and that is the conversation you are not in the room for.
What we found by reconciling awards line by line
During onboarding with a grant-funded not-for-profit, we reconciled funding awards against income actually received, one line at a time. That is a slow afternoon, and it is the most useful afternoon in the whole ninety days.
It turned up over £200,000 of funding for which the paperwork had never been completed. The work had been done. The money had been awarded. The claims simply sat unfinished, because there was no single place where awards, claims and receipts were held against each other.
The claims were completed and submitted. The organisation now runs a funding register updated monthly and reviewed at each board meeting, so the same gap cannot open again quietly.
We are not suggesting every organisation has a six-figure gap sitting in its funding records. We are suggesting that nobody knows until the reconciliation is done, and that a trustee asking “have we claimed everything we are entitled to” deserves an answer with a date on it.
The evidence checklist we work from
If you want to test your own position, work through this and note how long each item would take you today.
- A funding register listing every award, its value, its period, its restrictions and its claim dates.
- Restricted funds tracked in the bookkeeping, so spend against each award can be pulled without a spreadsheet rebuild.
- Coded transactions that carry the award reference, not just the expense category.
- Supplier invoices and receipts filed against the transaction rather than in an inbox.
- Dated evidence for capital items, including photographs where the scheme asks for them.
- A payroll allocation showing which posts are funded by which award, and for what proportion.
- A claims and reporting timetable with named owners and dates, set for the year ahead.
- A retention rule, so records are kept for the period the agreement specifies.
Anything you cannot produce inside two working days is a gap. Anything that depends on one person’s memory is a gap with a leaving date attached.
Building evidence into the monthly routine
The fix is dull, which is why it works. Evidence stops being a project when it becomes a by-product of the month.
In practice that means the bookkeeping is completed on a timetable rather than in a rush, restricted funds are coded as transactions are posted, and the funding register is updated in the same session. The board pack then carries the figures the trustees need before the meeting, not after it. When a funder writes in, the answer is a report and an export, not a fortnight of archaeology.
There is a second benefit that rarely gets mentioned. Organisations that can evidence spend quickly negotiate differently. You can ask a funder about a variation with figures in front of you, explain a change in plan while it is still a change rather than a discrepancy, and decide whether to take on a new award because you know what the last one actually cost to deliver.
That is the decision underneath all of this. Not whether the funder is satisfied, but whether you can commit to the next piece of work with your eyes open.
Common questions
How long should we keep grant records after an agreement ends?
Check the agreement, because the period is set by the funder rather than by one general rule. Defra’s capital grants guidance requires invoices, receipts, accounts and related documents to be kept for at least seven years from the agreement end date. We set retention to the longest period across your live agreements, so no single award is treated as the exception.
What counts as acceptable evidence of spend for a funder?
Usually the invoice, the receipt or bank entry showing payment, and a date confirming the cost fell inside the agreement period. Capital schemes often add dated photographs of the work. The common failure is evidence that exists but cannot be tied to a specific award, which is a coding problem in the bookkeeping rather than a filing problem.
We spent the grant slightly differently from the application. What now?
Small deviations are normally accepted if you explain them. Significant changes should be raised with the funder before you make them, not disclosed in the final report. Either way, your records need to show what was actually spent and when, so the explanation arrives with figures attached rather than a description of good intentions.
Do we need separate bank accounts for restricted funds?
Not usually. Separate accounts can help where a funder asks for them, but most organisations get what they need from fund tracking inside the accounting software. What matters is that spend against each award can be produced on demand, with the supporting documents attached, without anyone rebuilding a spreadsheet first.
How quickly can this be sorted if we start now?
Our onboarding runs to a defined ninety days. Month one is the foundations: bookkeeping complete, banks reconciled, balances that make sense, awards reconciled against income received. Month two builds the routines and the claims timetable. By day ninety the finance function runs to an agreed timetable, and board and funder reporting comes out of it.
Related reading
Where we stand
When a funder wants more evidence, treat the request as a test of the routine rather than a one-off favour. If the answer takes a fortnight, the routine is the thing to change, not the filing.
There is nuance. A small grant with a short report at the end does not need the machinery a multi-year capital agreement needs, and building the same apparatus for both wastes money you could spend on delivery. Match the record-keeping to the strictest agreement you hold, then apply it to everything.
If your CEO is assembling funder evidence out of hours, or the board is asking questions the meeting cannot answer, that is the work we do. The review starts with the records, because that is where the answer lives.